What is the user experience

 Refers to the time when e-commerce site, also known as customer experience (CUSTOMER EXPERIENCE). It refers to the user to access a Web site or use a product they enjoy. Their impressions and feelings, if successful, is to enjoy, whether it would like to come back / use. they encounter problems, doubts, and the extent of
BUG with English text for reference:
the user experience, mostly called of a user when visiting a website. Their impressions and feelings. Whether they're successful. Whether they enjoy themselves. Whether they feel like coming back again. The extent to which they encounter problems, confusions, and bugs.
personal understanding user experience should be an act, by the user, or a designated officer from the user position to engage in this behavior.
But now our role as a cross-user experience, and usually performed by the UI designers, and more of such products after delivery of the project implementation or customer service.
this concept on the user experience the process of how to apply to the project among the more ambiguous concept, solution!
user experience is a purely subjective in the user a product (service) set up the process of psychological feelings. because it is purely subjective to a certain degree of uncertainty with. individual differences also determine the real-life experience of each user is unable to fully simulate or other means reproduction. but for a clearly defined group of users is concerned, its user experience through good design common is the ability to recognize the experimental.
user experience is from user interaction and human-machine interface. In the early software design process, human-computer interface was seen as merely wrapped in a layer outside the core function of development, and often end in the part of the development process began. This approach greatly limits the design of human-computer interaction, the results with a lot of risk. because in the final stages of the design and then modify the functional core costly, the expense of human-machine interface is the only way out. this speculation and gambling with the development of almost difficult to obtain a satisfactory user experience. As for customer service, in the broad sense is also part of the user experience because it is inseparable with the design of the product itself. customer service is more the quality of personnel requirements, and has been difficult to change has been completed and put into the market product. but a good design can reduce customer service users needs, thereby reducing the company's investment in customer service, but also reduce the quality of customer service because the probability of loss caused by the user.
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focus on user-centered process. The concept of user experience the most from the development into the entire process early on and throughout. The aim is to ensure that (1) have the correct estimate of the user experience (2) understanding of user expectations and the real Objective (3) in the functional core can also be modified at low cost to amend the design time (4) ensure that the core function of coordination between colleagues machine interfaces, reduce BUG.
in the specific implementation, to include Early focus group (focus group), contextual interview, and the development process of multiple usability study (usability testing), and the later user test (user testing). in the design - test - modify the cyclic development process , the availability of experiments out of the loop when to provide quantifiable indicators.
I do User experience as a testing role in more than a year, largely on the macro right upstairs could hang on. I would like to add Testing is not just the user experience design and UI of the application, we can also go in the functional test application on my personal experience, functional test, the test is prone to a user experience based on integration testing. is that the user needs to together several functions or services to run, to an experience, but also to ensure the functional tests and unit tests may miss the place. This is not a simple integration test, because in this integration must be based on the user The role and feelings to ensure the quality, the user is not a simple individual users, is a lot of business through investigation and comprehensive final product derived from all of your typical user, this can be regarded as the real user experience. test who is to go into the typical role of experience.
Microsoft on the , whether hardware or software, as long as the related interfaces, voice, written expression, user interaction, etc., are collectively referred to as user experience, there is no interface in addition to the user experience, interaction, it is called.